YOUR CART
BEFORE DURING AFTER

What is a Black Out?

On Thursday, June 15th at 7pm AEST the website will be having a "Black Out". Don't worry - we are still here! We are just setting up for the sale. It also stops people filling their carts before we go live.

What can I do to prepare?

We recommend jumping onto the site and having a look through everything and seeing what interests you. Then, Find Your Size (if you are a new customer). Hot-tip, order one size bigger if you are unsure.

Can I get sneaky early access?

To be the first in the know about the sale, sign up to our mailing list here.

And to see our special offer announcements, follow us on instagram @blacksheepcycling

Can I use multiple discounts?

Nice try, mate. No further discounts or codes are applicable during the Warehouse Sale. There are probably tissues out the back if you still are upset.

I can’t log into my account?

Don't panic. Place your order as normal, with your correct details (Name, email, address, etc). And then give us a buzz, via email, after the sale and we can get it added to your account.

I’ve entered the wrong email address?

We understand that when you're rushing to fill your basket with a ton of Black Sheep goodies, mistakes happen, and you may have entered the wrong email address. Just contact Customer Support if this is the case. Once you have placed an order, if you have been re-directed to the order confirmation screen, rest-assured, we have received your purchase and we're getting it ready.

My order’s been cancelled during the payment process?

If your order has been cancelled or suspected fraudulent, don’t panic! This is an automated process when our payment security system detects that something is wrong. It may be that the billing address that you have entered does not match the card you are using, or that the CSV doesn’t match. If your order is cancelled, first check your card details are correct and then get in touch with our Customer Support Team. They’re pretty ace and have the ability to look further into the reasoning behind your order cancellation, to prevent it happening again!

I’ve buggered up my order, can I change or cancel it?

Unfortunately, once an order has been placed it cannot be changed or cancelled. Once you receive your order you may return any items that are not marked final sale. Take a look at our full returns policy here.

Can I get Free Shipping?

Please keep in mind that free shipping is only available during non-sale periods. Shipping charges are automatically applied at checkout, according to the amount and period. For more information about shipping costs, please see Shipping Costs.

Can I return items from the sale?

Orders placed during a sale period or marked as 'final sale' are only eligible for an exchange or store credit. Please choose wisely as no exceptions will be made unless you have received a garment with an unlikely fault. If you believe your garment has arrived with a fault, please email our Customer Experience team at info@blacksheepcycling.cc with a description and photos of the fault as soon as you have identified it.

My friend has their order, where is mine?

If someone you know placed their order after you, but received their package first, never fear. Our warehouse dispatch team batches orders chronologically, but also according to product types. This helps streamline the dispatch process. Rest assured, your order is on it’s way, just keep your eye on your inbox.

I am missing some items in my order. Help!

Due to stock availability within our warehouses, your order may be dispatched in separate packages. Do not worry. You will receive an email from our Customer Support Team to notify you, if this is the case.

Can I return some items from the sale?

Orders placed during a sale period or marked as 'final sale' are only eligible for an exchange or store credit. Please choose wisely as no exceptions will be made unless you have received a garment with an unlikely fault. If you believe your garment has arrived with a fault, please email our Customer Experience team at info@blacksheepcycling.cc with a description and photos of the fault as soon as you have identified it.

When will shipping occur?

Dispatch of orders will take place throughout the sale with an express service. Orders during the Warehouse Sale are typically dispatched within 24 to 72 hours, however, please allow up to 5-7 business days. To ensure we can handle your enquiry as quickly as possible, please email our Customer Support team only once, including your name and order number in the subject line. When you send more than one email this unfortunately moves your initial enquiry to the back of the customer service queue. Trapping you in the never-ending vortex of the Warehouse Sale Customer Service Bermuda Triangle.

Can't find the answer to your question?

If you can’t find the answer to the question you’re looking for on this page, reach out to our Customer Experience team at info@blacksheepcycling.cc. Please ensure you have all the information necessary (full name, order number, enquiry, any pictures to support your enquiry, etc.) in your initial email so we can assist as seamlessly as possible! You should hear from us within 24 hours (allow up to 48 hours during busy times such as sale periods). To ensure you don’t lose your place in the queue, please refrain from sending follow-up emails or the same enquiry via other channels (chat, messenger, instagram direct messages, etc.) as this will reset your enquiry ticket to the back of the line. Our Customer Experience team needs to sleep too... we're not robots! Our business hours are Monday to Friday 8:30 AM to 4:30 PM AEST and Saturday from 8:30 AM to 1:00 PM AEST. I repeat: we're not robots (be kind) and we live in Brisbane, Australia so we go by Australian Eastern Standard Time. In the mean time, please see our General FAQs to see if you can find the answer to your questions there!

Don't see your question answered? Contact our team here.